Frequently Asked Questions
1. What does ePrescribe allow me to do?
Based on Allscripts' award winning EMR technology, ePrescribe enables physicians to improve patient care by helping to ensure the safety of every prescription written. ePrescribe can perform the following processes:
The key benefit to physicians and patients alike is improved safety. In addition, physicians will save their organization time in prescribing documentation, transmission, filing, billing, and numerous telephone conversations. Regarding lost, illegible, and non-formulary compliant prescriptions with the pharmacy. System Benefits:
The process is fast and simple. You can register for ePrescribe by visiting our website, https://eprescribe.allscripts.com/register. You will need your DEA license number and state license number, as well as the expiration dates. You will be required to answer a series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be asked to enter your practice location, as well as some additional prescriber information. At that point, you may register additional providers or clinical staff at your site, or authorize someone at the practice to continue the site registration for you.
4. Where do I sign up?
Only one physician per practice needs to register, while the rest of the physicians should be added as users to the account. Please visit https://eprescribe.allscripts.com/register to register for the Allscripts ePrescribe application. Once a physician is registered they will be the default administrator. They will be the only one with the ability to add additional users to the account.
5. Can this program interface with my EMR/EHR?
At this time we are only able to interface the Allscripts ePrescribe application with either Allscripts EHR or the Misys EHR's.
6. What are the steps involved in prescribing with ePrescribe?
Simply select a patient, select a medication, select a SIG [SIG is Latin for directions for use of medication û dosage and frequency] and select a destination. .
7. Will this meet Medicare requirements for ePrescribe?
Yes it will Allscripts ePrescribe&trade, is CMS qualified meaning it can:
Medicare is looking for a physician's activities of ePrescribe based on reporting one of three (3) G-codes entered on Superbills for an office visit. Note: One (1) of these codes must be entered every time a provider sees a Medicare patient in their office û whether or not he prescribes a medication.
9. What type of computer do I need?
You can use any type of computer, as long as it is connected to the internet. The speed of the application will vary depending on the type of broadband connection that your organization currently utilizes. .
10. What type of operating system do I need?
Almost any type of operating system that can read a web page via the internet will work with ePrescribe.
11. Do I need a printer?
Since, scheduled II, III, IV, and V medications can only be printed through ePrescribe due to federal regulations, a Laser or Inkjet printer is required to print them. Your computer needs to be able to recognize your printer. It can either be directly attached (a local printer) or an accessible network printer. .
12. Can I use ePrescribe on my mobile device?
Yes, you can access the application from most touch-screen mobile devices as long as it is internet enabled, in order to access it please visit https://eprescribe.allscripts.com/mobile. .
13. Does ePrescribe support Windows Mobile 6?
Yes, the mobile version of ePrescribe supports Windows Mobile 6.
14. Do I need a phone line or modem to fax prescriptions to a pharmacy?
No phone line or modem is required. ePrescribe utilizes the internet to send prescriptions to pharmacies that are connected to the Pharmacy Health Information Exchange, operated by SureScripts, which is the nation's leader in physician/pharmacy communications.
15. What if a pharmacy is not connected to the Pharmacy Health Information Exchange, operated by SureScripts?
Allscripts provides and maintains a directory of pharmacies nationwide, which is what the ePrescribe application searches for when a prescriber is looking for a pharmacy. Pharmacies receive prescriptions either electronically or by fax: the prescriber simply hits the 'Send' button. If a user can't find the desired pharmacy:
16. Can this application pull patient information from my practice management system?
Yes, if you have an interface to your practice management system.
17. How do I get my patients into the ePrescribe application?
ePrescribe offers several options to populate your patient database. For smaller practices, ePrescribe allows manual entry of patient demographics. For larger practices and practices with a Practice Management System (PMS), a one time Master Patient Load (MPL), a live patient data feed or a Real Time Interface (RTI) is available. Allscripts has relationships with several leading interface companies, making the extraction and loading of your patient data fast and simple.
18. Does the system time-out if I forget to log out of ePrescribe?
Yes, the application will log you out after 20 minutes of inactivity for security purposes.
19. Do I need special paper for printing prescriptions?
Some states require that special security paper be used for certain types or all prescriptions. In most states, standard 8.5 x 11 in. white printer paper is acceptable. You may also purchase special security paper for your prescriptions. Allscripts has partnered with Micro Format Inc. (http://www.rxpaper.com/ePrescribe) to assist you with your paper requirements.
20. What types of programs are downloaded to my computer?
There are no programs downloaded to your computer, as ePrescribe is a web based application. All you have to do is register, and within minutes you will be ready to ePrescribe.
21. How can I sign up for additional training?
You may attend free, regularly scheduled, bi-weekly webinar sessions, or you may purchase on-site training or one-on-one webcast trainings.
22. Where can I review the End-User License Agreement and Business Associate Agreement for ePrescribe?
Our End-User License Agreement includes the Business Associate Agreement. You will be prompted to review and agree to the terms during the registration process.
23. How do I get started?
The process is fast and simple. You can register for ePrescribe by visiting our website. You will need your DEA license number and state license number, as well as the expiration dates. You will be required to answer a series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be asked to enter your practice location, as well as some additional prescriber information. At that point, you may register additional providers or clinical staff at your site, or authorize someone at the practice to continue the site registration for you.
24. Why do I need to enter in my NPI information?
We have been informed that Insurance and PBM's will require a provider's NPI during the Patient Eligibility Checking and Medication History Request process. The effective date for this is April 1, 2009. We request that you update your profile with your NPI information accordingly. Eligibility and Medication History requests that do not contain the provider's NPI will be rejected. NPI information is located in your profile under DEA/NPI tab.
25. How can I manually add a patient into ePrescribe?
To add a patient, click on the Add Patient button. Then type in the five required fields which are first name, last name, date of birth, gender, and zip code. When finished, click on Save & Prescribe. Click here to take a tour.
26. What fields are required when entering in a new patient?
Required fields include, first name, last name, DOB, Zip Code and Gender
27. Can we remove a patient from the database once the patient is added? For example, a patient was entered by mistake. Is there an EIE for the patient record?
No, you can not EIE a patient's record for auditing purposes. However, you can 'inactivate' a patient from their editing screen.
28. What if the same patient is in the system twice?
There is a 'merge patient' feature in the Settings tab but only an administrator will be have access to this tab.
29. Will it just be our patients that we can see prescriptions for?
When you search for a patient that search goes out to search Sure Scripts and searches nationally for all reported prescriptions for that patients. So, you will be able to see prescriptions prescribed nationwide for that patient.
30. Where do patient ID numbers come from?
From the existing Practice Management system, and if you do not have a real time interface the ePrescribe application will assign a patient ID to your patient.
31. How will insurance plans be added?
Click the Add Plan button at the bottom of the Patient Information Screen. In order to access this screen, click the edit link to the right of the patient name in the header.
32. With the insurance plans, how are we going to know what medications are covered?
There will be formulary indicators shown in the prescribing page that shows coverage levels for the medications.
33. Formulary indicators: Are Red faces covered?
It would depend on the insurance plan. Anything with the Red formulary status is a third tier drug for that patients insurance, and when selected formulary alternatives on the right hand side will populate.
34. What are the steps involved in prescribing with ePrescribe?
Simply select a patient, select a medication, select a SIG and select a destination (send to a pharmacy or print the prescription).
35. What is the difference between the buttons 'Select Dx' and 'Select Med' when prescribing?
To prescribe by diagnosis, you first choose a diagnosis. This will start to link the medication to the particular diagnosis you are prescribing for. By clicking 'Select Med,' you will skip past selecting a diagnosis and be directed to choose a medication to prescribe.
36. Can classes of drugs be entered for allergies?
Yes, you can now select an allergy based on Class.
37. What if we do not know the patients drug allergies/intolerance?
This is not a required field, so it can be left blank. However, all known allergies and intolerances should be added in order to get drug adverse reaction warnings.
38. When searching for problems do you have to search with words or can you use ICD9 codes?
You can search using either.
39. Where does the problem list come from?
They are populated from the ICD-9 database.
40. Where will the patient's historical medication list come from?
There is a national database that contains historical pharmacy records from all over the country. If a patient's prescription was filled at a pharmacy that reports to the national database, that prescription will show up in the patient's historical medication list (located on the Review History page). If the prescription was filled at a pharmacy that does not report to the national database, then the prescription will not show up in the patient's historical medication list. However, in this case, the prescription can be added to the historical medication under Review History and Adding a Patient Reported medication.
41. How long does it take for a prescription to reach the pharmacy?
The prescriptions are sent electronically via the Pharmacy Health Information Exchange, operated by Sure Scripts. Therefore, the prescription should reach the pharmacy within seconds.
42. Off to the right when I select a Pharmacy it is showing a percent, what does that mean?
That is showing the accuracy of communication with that pharmacy.
43. What do the stars for the pharmacies mean?
That is an indicator of percentage of successful communication for electronic prescribing for that pharmacy.
44. What pharmacy can I electronically prescribe to?
The Allscripts ePrescribe application has a retail pharmacy database within the application. If you do not find the pharmacy you are looking for you can fill out the can't find a pharmacy' form. This form is located on the bottom right hand corner of the application. We will make every effort to have the new pharmacy in the database as promptly as possible.
45. How do I add a Pharmacy to my practice's favorite list?
Each time a new pharmacy is searched for in the application you will be prompted with the following question 'This pharmacy is not yet part of this site's pharmacy favorite list. Would you like to add it?' At this point you will have two options 1.yes, add this to my favorites list, or 2. no, and decline the offer to have it added. Not only will you have added this pharmacy to your patient's pharmacy favorites but it will also be saved to the practice's favorites if you choose to do so.
46. How do I delete a Pharmacy from my favorites list?
In order to delete a pharmacy from your practice's favorite list you will have to have administrative rights to the application giving you access to the Settings tabs. After you click on the Settings tab, click on the Site Management link. Click the link 'Edit Pharmacy Favorites' next to the correct location. Check the box next to the pharmacy that you would like to have deleted, and click the button DELETE SELECTED. Once you have done this you will be brought back to the Site Management page where you will see the notation at the top 'The selected pharmacies were successfully deleted.'NOTE: That a practice's pharmacy favorites are location specific.
47. Are all pharmacies in the list?
Any pharmacy that is certified through Sure Scripts will be in the database. For new large retail chain they are on a 15 to 30 day schedule, so there may be as much as a 30 day delay before a new location is added.
48. What is the best way to search for a pharmacy?
The best results come from a simple search. Using just the zip code will show all pharmacies in that zip code. The less information you enter the better your search results will be.
49. For easy/efficiency of using the system is it easier to add the pharmacy first or the medication first?
It is easier to put in the pharmacy first, because it is then available for all prescriptions created. If the pharmacy has not been entered, when a prescription is created it prompts the user to enter in a pharmacy.
50. Are mail order pharmacies available in the system?
Yes, if you select the mail order radio button all the mail order pharmacies in the system will populate.
51. What does it mean when it says 'Fax' next to the pharmacy?
That indicates that the pharmacy will receive the prescription as a fax, it is still sent from the practice and the provider still gets credit for doing an electronic prescription.
52. How do I know if the prescription was sent successfully to the pharmacy?
You can check the status of the prescription sent by checking the 'Message Queue' under the 'Reports' tab.
53. Can I send scheduled medications electronically to pharmacies using ePrescribe?
Due to state and/or federal regulations, Schedule II, III, IV, and V drugs cannot be sent electronically from ePrescribe. They can only be printed.
54. I prescribe compounded medications and/or tapered drugs and they are not in the application, can I create them?
Yes, you can easily create a compounded medication or a tapered dose of a medication by using the 'Free Form Script' option.
55. Can I enter prescriptions into ePrescribe for another doctor's patients or just my own?
You can prescribe to any patient as long as you have the patient's first name, last name, date-of-birth, gender and zip code.
56. Can I only print prescriptions?
No, printing a prescription is not your only option. You will be able to electronically transmit your patients' prescriptions to any U.S. pharmacy connected to the Pharmacy Health Information Exchange, operated by SureScripts.
57. How do I add allergies or problems for patients?
To add an allergy or problem for a patient, click on 'edit' link to the right of active allergies or active problems at the top of the screen.
58. How do I edit patient information, allergies or problems?
To edit patient information, allergies or problems, click 'edit' at the top of the screen, next to the information you wish to change.
59. Will the pharmacy be notified via SureScripts after an EIE is processed and the status is 'Sent to Pharmacy'?
The physician or assistant will need to call the pharmacy to alert them of this error, by entering EIE in the application will not alert the pharmacy it will only be noted in the application.
60. Can I delete a prescription if I accidentally selected the wrong medication? How do I delete it?
For audit purposes, information is never truly deleted from ePrescribe. If you have selected the wrong medication, but have not yet completed the prescription, simply click 'Cancel.' If you have completed the prescription (Meaning clicked the Process Script Pad Button), click the 'Review History' tab, select the desired medication, then click 'Entered in Error [EIE].' If a prescription has been marked EIE and has been transmitted to the pharmacy or the printed script has been given to the patient, you must call the pharmacy and inform them of this. Marking a prescription EIE or D/C DOES NOT send this information to the pharmacy. You must inform (call) the pharmacy to make sure the prescription is not filled or dispensed to the patient.
61. Can a diagnosis be assigned to a prescription once the prescription is processed and sent to the pharmacy? Can the Review History screen be used to add a diagnosis after the status is set to 'Sent to Pharmacy'?
No, you can add a diagnosis by clicking the edit button at the top and adding it to the record.
62. Can a Patient Education sheet be printed in any other places other than the SIG build screen? For example, after the prescription has been sent to pharmacy
Only on the SIG screen.
63. Can the Review History be used to access an inactive prescription in order to send a new prescription? This will allow for less building because the SIG, quantity and pharmacy is already filled out.
No, but it would be saved under a Patient's history so the user will need to select he appropriate radio button to prescribe.
64. If a user has been assigned POB rights in their profile, will they be able to send Prescriptions to the Pharmacy?
Yes
65. Can an MA send prescriptions to the pharmacy without a physician's prior approval?
Yes, only if they have been set up as a POB.
66. What do I do for Sample Medication?
You would create the prescription in the system and in the free text field you can put the lot number and all of the sample information that needs to be tracked.
67. Will the process of Discontinuing a medication send notification to SureScripts or to an original Pharmacy?
No, if there was an error made and the prescription has been sent then they will need to call the pharmacy to alert them of said error.
68. Remember: Prior to processing the script pad, the remove link can be selected and the prescription will be completely taken off and not sent to the pharmacy.
If the prescription has been sent to the pharmacy and we mark the prescription as entered in error, does this contact the pharmacy?
69. What does the abbreviation 'EIE' mean?
'EIE' stands for entered in error. This option appears when editing active allergies or active problems. The information will remain in the system. Please note that when you select EIE to record the medication as entered in error, ePrescribe does NOT send a message to the pharmacy where the prescription was sent to. The prescriber will still need to contact the pharmacy to cancel the prescription.
70. In the Review History screen, why does the status of the prescription state Pending?
After a prescription has been printed, can the same prescription be printed again if the original print did not come through the printer properly? For example, the printer runs out of ink... Does the medication need to be discontinued or Completed and re-created in order to print another? The medication would need to be EIE so you will not receive a duplicate therapy warning, but there will be a need to generate another prescription.
71. Is a doctor's signature captured prior to sending any electronic prescriptions that are sent to pharmacy?
No signature is required, being that we have all of their credentials in the system.
72. When I hit the print button, does it go right to the printer?
No, the prescription will show up on the screen first to preview and then you will hit the Print button again to print the prescription.
73. How do I know when the page is finished loading?
It will say Done in the lower left-hand corner and the progression bar will disappear.
74. What does it mean when I get a serious error and get thrown off the system?
Simply log off and log back in. This may happen periodically if the system is overtaxed.
75. When/if this happens do I lose everything I have done?
You will not lose everything, but you will need to re-navigate back to where you were when the system threw you off.
76. My patient is used to walking out with a prescription in hand. What can I do to accommodate that while using electronic prescribing?
You can print the patient's med list. This is done from the Review History Screen, Print Active Meds.
77. What does the abbreviation 'DAW' mean?
DAW stands for dispense as written. You may select this option when you want the pharmacy to fill the prescription with the brand name that you have selected and not a generic form of the medication.
78. What do I do if there is an error in transmission?
You will get an Urgent Message, then click the Reconcile link to fix this issue.
79. What if the date I entered is not recognized?
Verify that the date is entered using the appropriate format (dd/mm/yyyy), it must have slashes or the system will not read it as a date.
80. As an Assistant, if a Provider is selected prior to selecting a patient from the patient list, the New Rx button is not enabled.
Correct. The proper flow is to select a patient, first. Then, select a provider and the New Rx button will be enabled.
81. Is there a way to store the medications that I prescribe most frequently?
Yes, ePrescribe will save the medications you have previously prescribed in a customized list. When selecting a medication, you will have the option to 'Search My History,' which will display a list of the medications that you have previously prescribed, along with the associated SIGs.
82. Can I delete patients from my ePrescribe account?
No, you cannot delete patients from your ePrescribe account due to regulatory requirements. You do have the ability to 'Inactivate' a patient which can be done from the patient demographic screen. This can be found by clicking the 'Edit' link next to the patient's name at the top in the patient header.
83. Once a provider processes a task as 'No', is there any documentation anywhere to the fact the task, itself, was originated or processed? Example: If a patient calls in asking if a previous requested medication was reviewed by the doctor and/or sent to the pharmacy. Any assistant answers the phone. Doctor had previously declined the medication prescription. How can the assistant see this action?
In review history with the Inactive radio selected, your denied refill request will show as Rejected status.
84. Where can I find refill requests sent to me from the pharmacies?
As soon you send five scripts electronically from ePrescribe, you will start receiving refill requests electronically from the pharmacies. They can be found on the Tasks tab within the application, and selecting the radio button 'My Tasks'.
85. How do I process a refill request?
To process a refill, simply click on the Tasks tab.
86. What would happen if two or more Assistants work on the exact same task at the same time? If one processed it to the pharmacy and the task is remaining in view on the other assistant's screen at the same time, and the second assistant tries to send it to pharmacy, what would happen? We sometimes have several assistants covering several of the same providers. This scenario plays out from time to time.
The second assistant will not be able to process this task, anything within the application happens in real-time, so once a task falls off the task list it will fall off of everyone's task list including the doctor's.
87. What reports can I run in ePrescribe?
There are several standard reports that can be generated in ePrescribe. Select the 'Reports' tab to choose from the following:
88. What does the POB report do?
This report can be generated to list who is Prescribing on Behalf of the doctor.
89. Can providers be notified in their Tasks list of refill requests from pharmacy?
Yes, the tasks for the doctors are both pharmacy refills and tasks assigned by an assistant. Each provider needs to submit 5 prescriptions electronically and then they will start receiving refill requests through eprescribe.
90. Does ePrescribe alert me to possible drug interactions?
Yes, ePrescribe has several built-in drug utilization review (DUR) warnings. They include:
Yes, ePrescribe allows you to customize DUR warnings. Select the 'Settings' tab, then select 'DUR Settings.' Keep in mind that this will not be specific to each provider as it is specific for the entire practice using the ePrescribe application.
92. Can more than one person work with the same Physician at one time?
Yes, for example if a physician has six assistants, all six assistants can have that doctor selected at one time. The system will not knock any of the assistants off if another is using the same physician.
93. How do I add additional users at my site to ePrescribe?
To add users, you must be designated as an Administrator. Select the 'Settings' tab, click 'Add User' and complete the designated fields.
94. How many users can I add to my account?
There is no limit to the number of users per account.
95. How do I edit user information?
To edit users, you must be designated as an Administrator. Select the 'Settings' tab, click 'Edit Users' and select the user to be changed, click 'Edit.' When you are finished, click 'Save Profile.'
96. When setting up users, what is the difference between Administrators and Users?
The security setting of 'Administrator' allows the user to add and edit users at their site, change the DUR settings, and edit the site information. A site can have more than one administrator. To assign someone with the administrator settings, simply check Administrator when adding or editing a user's profile. A 'User' setting will not display the 'Settings' tab.
97. How do I enter my signature in ePrescribe so that it prints on my prescriptions?
ePrescribe does not require a provider to enter a signature into the application. Prescriptions sent electronically do not require signatures. Printed prescriptions must be signed by hand.
98. What if I lock my account?
Your account will lock after three login attempts with an incorrect password. Only the designated administrator for your site can unlock your account. To do so, your account administrator can simply select the 'Settings' tab, select 'Edit Users', then select the user who has locked their account. Once the user profile is presented, uncheck the box next to unlock account and click save profile. If you forgot your password, see What if I forget my password?
99. What if I forget my password?
If you forgot your password, simply click on the 'forgot password' link and follow the instructions to obtain a new password. A designated site 'Administrator' can also reset users' passwords. Simply select the 'Settings' tab, select 'Edit Users', and then select the user who has forgotten their password. At the top of the screen, click 'Reset Password.' On the change password screen, the administrator can enter a new password, check 'user must change password at next login', and click 'change password' to reset the user's password. The administrator should give you the new password and let you know that there will be a prompt to select a desired password once you log into the application with the given password.
100. Will passwords expire after a certain amount of time?
Yes. If you have attempted three login attempts with your incorrect password, your account will be locked. Please note that resetting a password does not unlock the UserID. To unlock, see What if I lock my account? If you feel you must change your password due to a breach of security, notify your Practice Administrator.
101. Are User ID and Passwords case sensitive?
Yes.
102. Why do I see Care360 in ePrescribe?
ePrescribe users will be able to see how many lab results are pending and will be able to click through to the Care360 Physician Portal to order lab tests and view, flow, and graph laboratory results, as well as run analyses on their patient population.
103. What do I need to access Care360 from ePrescribe?
In order to utilize this enhanced application, you will need to confirm that your hardware device is set up to run the free Java and Adobe software applications that the Quest Diagnostics functionality requires. This is a simple interim step to take to ensure your experience with this product is seamless. To get information on how to download java on your hardware, click here. To download Adobe Reader, click here.
104. How does the Single Sign-On (SSO) work?
The first time that you access the Care360TM Physician Portal from your application, you are prompted to log in using an authorized User ID and Password. This log in process is necessary to establish the connection between your application and Care360 and is only required once. NOTE: If you are prompted for log in credentials after your first successful log in to Care360, please call support for assistance (your initial log in credentials will not work on subsequent attempts)
NOTE: When you are done with your Care360 session, click the Logout link at the top right of the page. Otherwise, after 30 minutes of inactivity, your session will end and you will be prompted to return to your application to start another session.
106. After using Care360 through ePrescribe, can I access Care360 from anywhere else?
You will only be able to log into Care 360 through ePrescribe. You will no longer be able to log into your Care 360 account from anywhere else.
107. What is the customer support number for Care360?
Please call (800) 697-9302, select option 1, and then option 4.
108. What if I am not a Care360 customer?
If you are not currently a Care360 customer and would like more information, please visit www.questdiagnostics.com/nepsi
109. Why do I need to enter in my NPI information?
We have been informed that Insurance and PBM's will require a provider's NPI during the Patient Eligibility Checking and Medication History Request process. The effective date for this is April 1, 2009. We request that you update your profile with your NPI information accordingly. Eligibility and Medication History requests that do not contain the provider's NPI will be rejected. NPI information is located in your profile under DEA/NPI tab.
110. How do I add a Pharmacy to my practice's favorite list?
Each time a new pharmacy is searched for in the application you will be prompted with the following question 'This pharmacy is not yet part of this site's pharmacy favorite list. Would you like to add it?' At this point you will have two options 1.yes, add this to my favorites list, or 2. no, and decline the offer to have it added. Not only will you have added this pharmacy to your patient's pharmacy favorites but it will also be saved to the practice's favorites if you choose to do so.
111. How do I delete a Pharmacy from my favorites list?
In order to delete a pharmacy from your practice's favorite list you will have to have administrative rights to the application giving you access to the Settings tabs. After you click on the Settings tab, click on the Site Management link. Click the link 'Edit Pharmacy Favorites' next to the correct location. Check the box next to the pharmacy that you would like to have deleted, and click the button DELETE SELECTED. Once you have done this you will be brought back to the Site Management page where you will see the notation at the top 'The selected pharmacies were successfully deleted.'
NOTE: That a practice's pharmacy favorites are location specific.
112. What are the different types of users in ePrescribe?
New features include:
The service is offered at a low monthly rate of $20 per provider. A provider is someone authorized to write prescriptions. Therefore, if there are four physicians in your practice who write prescriptions and they all wish to use ePrescribe Deluxe, each will need to be registered in the system, and the monthly fee for the four users of the system will be $80.
115. How do I pay for my ePrescribe Deluxe subscription?
When you register for ePrescribe Deluxe you will be prompted to provide a credit card number, security code (on the back of the card), expiration date, and name of the cardÆs owner. This credit card will be automatically charged $20 per provider per month for as many provider accounts as are linked to it.
116. I currently use ePrescribe Basic. How do I upgrade to ePrescribe Deluxe?
Signing up for ePrescribe Deluxe is easy to do through your existing ePrescribe basic application... Simply click on the tools tab for more information, follow the prompts, and youÆll be using the new features in just a few minutes.
117. I have never used ePrescribe Basic. How do I gain access to ePrescribe Deluxe?
The process is fast and simple. You can register for ePrescribe Deluxe by visiting our website, https://eprescribe.allscripts.com/register. You will need your DEA license and state license number, your NPI number, as well as the expiration dates. You will be required to answer as series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be asked to enter your practice location, as well as some additional prescriber information. At that point, you may register additional providers or clinical staff at your site, or authorize someone at the practice to continue the site registration for you. ePrescribe Deluxe is offered at a low monthly rate of $20 per provider.
118. How do I access ePrescribe Deluxe from my iPhone or other mobile device?
After purchasing ePrescribe Deluxe through your current ePrescribe Basic account, navigate to eprescribemobile.allscripts.com to access the application from any computer or phone browser.
If you are using an iPhone, visit the app store to access the free iPhone application and then configure it for use.
Please note, the mobile site can only be accessed by the provider subscribing to the ePrescribe Deluxe service. Although many people within your practice may have access to other Allscripts products, only providers can access the mobile application, as prescriptions will be sent from here and not all users have the authority to write prescriptions.
119. How does ePrescribe Deluxe automate MIPPA reporting?
ePrescribe Deluxe makes it easy for you to claim your MIPPA incentives. The system intuitively matches claim encounters with the corresponding electronic prescribing encounter data and delivers a recommended CMS Incentive G-Code for reporting. This automation eliminates guesswork for improved claims management processes and faster payments.
120. How does the ePrescribe Deluxe drug reference Library differ from the library of information I had access to with ePrescribe Basic?
ePrescribe Deluxe offers full access to the most comprehensive drug deference library on the market, Wolters Kluwer Facts & Comparisons. To access the library, click on the library tab at the top of the screen. Within the library, enter the information youÆd like to search into the open field. Once youÆve selected a drug, you may access the dosing calculator function, complete drug information, and printable patient education materials
121. How do I access the ePrescribe Deluxe drug reference Library?
To access the library, click on the library tab or select from the Choose medication screen. Within the library, enter the information youÆd like to search into the open field. Once youÆve selected a drug, you may access the dosing calculator function, complete drug information, and printable patient education materials.
122. How do I print a prescription for Schedule II, III, IV, and V drugs in ePrescribe Deluxe?
To print a prescription that can not be electronically submitted to a pharmacy or mail order service, select Print from the drop down Destination menu.
123. How do I print four prescriptions on one page with ePrescribe Deluxe?
To print as many as four prescriptions on a single sheet of paper, first complete the prescription forms, then click the 4Up radio button in the Setting tab under the site management link or from the prescription print review page. From here you will have the option to print one or four prescriptions. If the print preview is accurate, click the ôprintö button and the page will be sent to the default network printer.
124. I have a question about ePrescribe Deluxe that isnÆt answered here. How do I get more help?
Allscripts ePrescribe features product demonstration webinar sessions Tuesdays at 1:00pm and Thursdays at 6:00pm EST. These sessions last 20 minutes and do not require registration. Our team is happy to answer your questions.
For additional phone support, please click on the Contact Customer Support link at the top of this page to speak live to an Allscripts representative.
Based on Allscripts' award winning EMR technology, ePrescribe enables physicians to improve patient care by helping to ensure the safety of every prescription written. ePrescribe can perform the following processes:
- Patient prior adverse reaction checks
- Duplicate therapy checks
- Dosage checks
- Drug to drug interaction checks
- Formulary compliance checks
- Generic equivalent availability
- Electronic transmission to pharmacy
The key benefit to physicians and patients alike is improved safety. In addition, physicians will save their organization time in prescribing documentation, transmission, filing, billing, and numerous telephone conversations. Regarding lost, illegible, and non-formulary compliant prescriptions with the pharmacy. System Benefits:
- Improves patient safety with automatic drug interaction checking, dosage checks, adverse reaction checks, and duplicate therapy checks
- Provides access to patient medication history where and when you need it most û even from home
- Reduces pharmacy phone calls
- Simplifies the prescription renewal process
- Provides formulary status on medications
The process is fast and simple. You can register for ePrescribe by visiting our website, https://eprescribe.allscripts.com/register. You will need your DEA license number and state license number, as well as the expiration dates. You will be required to answer a series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be asked to enter your practice location, as well as some additional prescriber information. At that point, you may register additional providers or clinical staff at your site, or authorize someone at the practice to continue the site registration for you.
4. Where do I sign up?
Only one physician per practice needs to register, while the rest of the physicians should be added as users to the account. Please visit https://eprescribe.allscripts.com/register to register for the Allscripts ePrescribe application. Once a physician is registered they will be the default administrator. They will be the only one with the ability to add additional users to the account.
5. Can this program interface with my EMR/EHR?
At this time we are only able to interface the Allscripts ePrescribe application with either Allscripts EHR or the Misys EHR's.
6. What are the steps involved in prescribing with ePrescribe?
Simply select a patient, select a medication, select a SIG [SIG is Latin for directions for use of medication û dosage and frequency] and select a destination. .
7. Will this meet Medicare requirements for ePrescribe?
Yes it will Allscripts ePrescribe&trade, is CMS qualified meaning it can:
- Generate a medication list
- Select medications, transmit prescriptions electronically and conduct safety checks
- Provide information on lower cost alternatives
- Provide information on formulary or tiered formulary medications, patient eligibility and authorization requirements received electronically from the patient's drug plan.
Medicare is looking for a physician's activities of ePrescribe based on reporting one of three (3) G-codes entered on Superbills for an office visit. Note: One (1) of these codes must be entered every time a provider sees a Medicare patient in their office û whether or not he prescribes a medication.
- All prescriptions were sent electronically (G8443)
- No prescriptions were written (G-code must still be entered) (G8445)
- Didn't write them electronically due to an exemption (i.e. pt. request, controlled substances, etc.) (G8446)
9. What type of computer do I need?
You can use any type of computer, as long as it is connected to the internet. The speed of the application will vary depending on the type of broadband connection that your organization currently utilizes. .
10. What type of operating system do I need?
Almost any type of operating system that can read a web page via the internet will work with ePrescribe.
11. Do I need a printer?
Since, scheduled II, III, IV, and V medications can only be printed through ePrescribe due to federal regulations, a Laser or Inkjet printer is required to print them. Your computer needs to be able to recognize your printer. It can either be directly attached (a local printer) or an accessible network printer. .
12. Can I use ePrescribe on my mobile device?
Yes, you can access the application from most touch-screen mobile devices as long as it is internet enabled, in order to access it please visit https://eprescribe.allscripts.com/mobile. .
13. Does ePrescribe support Windows Mobile 6?
Yes, the mobile version of ePrescribe supports Windows Mobile 6.
14. Do I need a phone line or modem to fax prescriptions to a pharmacy?
No phone line or modem is required. ePrescribe utilizes the internet to send prescriptions to pharmacies that are connected to the Pharmacy Health Information Exchange, operated by SureScripts, which is the nation's leader in physician/pharmacy communications.
15. What if a pharmacy is not connected to the Pharmacy Health Information Exchange, operated by SureScripts?
Allscripts provides and maintains a directory of pharmacies nationwide, which is what the ePrescribe application searches for when a prescriber is looking for a pharmacy. Pharmacies receive prescriptions either electronically or by fax: the prescriber simply hits the 'Send' button. If a user can't find the desired pharmacy:
- Print the prescription: why make the patient wait?
- On the right-side panel, there is a form that the prescriber can fill out with as much info as they know. Allscripts and its partners make every effort to find the pharmacy, correct the information, update the national registry, etc.
16. Can this application pull patient information from my practice management system?
Yes, if you have an interface to your practice management system.
17. How do I get my patients into the ePrescribe application?
ePrescribe offers several options to populate your patient database. For smaller practices, ePrescribe allows manual entry of patient demographics. For larger practices and practices with a Practice Management System (PMS), a one time Master Patient Load (MPL), a live patient data feed or a Real Time Interface (RTI) is available. Allscripts has relationships with several leading interface companies, making the extraction and loading of your patient data fast and simple.
18. Does the system time-out if I forget to log out of ePrescribe?
Yes, the application will log you out after 20 minutes of inactivity for security purposes.
19. Do I need special paper for printing prescriptions?
Some states require that special security paper be used for certain types or all prescriptions. In most states, standard 8.5 x 11 in. white printer paper is acceptable. You may also purchase special security paper for your prescriptions. Allscripts has partnered with Micro Format Inc. (http://www.rxpaper.com/ePrescribe) to assist you with your paper requirements.
20. What types of programs are downloaded to my computer?
There are no programs downloaded to your computer, as ePrescribe is a web based application. All you have to do is register, and within minutes you will be ready to ePrescribe.
21. How can I sign up for additional training?
You may attend free, regularly scheduled, bi-weekly webinar sessions, or you may purchase on-site training or one-on-one webcast trainings.
22. Where can I review the End-User License Agreement and Business Associate Agreement for ePrescribe?
Our End-User License Agreement includes the Business Associate Agreement. You will be prompted to review and agree to the terms during the registration process.
23. How do I get started?
The process is fast and simple. You can register for ePrescribe by visiting our website. You will need your DEA license number and state license number, as well as the expiration dates. You will be required to answer a series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be asked to enter your practice location, as well as some additional prescriber information. At that point, you may register additional providers or clinical staff at your site, or authorize someone at the practice to continue the site registration for you.
24. Why do I need to enter in my NPI information?
We have been informed that Insurance and PBM's will require a provider's NPI during the Patient Eligibility Checking and Medication History Request process. The effective date for this is April 1, 2009. We request that you update your profile with your NPI information accordingly. Eligibility and Medication History requests that do not contain the provider's NPI will be rejected. NPI information is located in your profile under DEA/NPI tab.
25. How can I manually add a patient into ePrescribe?
To add a patient, click on the Add Patient button. Then type in the five required fields which are first name, last name, date of birth, gender, and zip code. When finished, click on Save & Prescribe. Click here to take a tour.
26. What fields are required when entering in a new patient?
Required fields include, first name, last name, DOB, Zip Code and Gender
27. Can we remove a patient from the database once the patient is added? For example, a patient was entered by mistake. Is there an EIE for the patient record?
No, you can not EIE a patient's record for auditing purposes. However, you can 'inactivate' a patient from their editing screen.
28. What if the same patient is in the system twice?
There is a 'merge patient' feature in the Settings tab but only an administrator will be have access to this tab.
29. Will it just be our patients that we can see prescriptions for?
When you search for a patient that search goes out to search Sure Scripts and searches nationally for all reported prescriptions for that patients. So, you will be able to see prescriptions prescribed nationwide for that patient.
30. Where do patient ID numbers come from?
From the existing Practice Management system, and if you do not have a real time interface the ePrescribe application will assign a patient ID to your patient.
31. How will insurance plans be added?
Click the Add Plan button at the bottom of the Patient Information Screen. In order to access this screen, click the edit link to the right of the patient name in the header.
32. With the insurance plans, how are we going to know what medications are covered?
There will be formulary indicators shown in the prescribing page that shows coverage levels for the medications.
33. Formulary indicators: Are Red faces covered?
It would depend on the insurance plan. Anything with the Red formulary status is a third tier drug for that patients insurance, and when selected formulary alternatives on the right hand side will populate.
34. What are the steps involved in prescribing with ePrescribe?
Simply select a patient, select a medication, select a SIG and select a destination (send to a pharmacy or print the prescription).
35. What is the difference between the buttons 'Select Dx' and 'Select Med' when prescribing?
To prescribe by diagnosis, you first choose a diagnosis. This will start to link the medication to the particular diagnosis you are prescribing for. By clicking 'Select Med,' you will skip past selecting a diagnosis and be directed to choose a medication to prescribe.
36. Can classes of drugs be entered for allergies?
Yes, you can now select an allergy based on Class.
37. What if we do not know the patients drug allergies/intolerance?
This is not a required field, so it can be left blank. However, all known allergies and intolerances should be added in order to get drug adverse reaction warnings.
38. When searching for problems do you have to search with words or can you use ICD9 codes?
You can search using either.
39. Where does the problem list come from?
They are populated from the ICD-9 database.
40. Where will the patient's historical medication list come from?
There is a national database that contains historical pharmacy records from all over the country. If a patient's prescription was filled at a pharmacy that reports to the national database, that prescription will show up in the patient's historical medication list (located on the Review History page). If the prescription was filled at a pharmacy that does not report to the national database, then the prescription will not show up in the patient's historical medication list. However, in this case, the prescription can be added to the historical medication under Review History and Adding a Patient Reported medication.
41. How long does it take for a prescription to reach the pharmacy?
The prescriptions are sent electronically via the Pharmacy Health Information Exchange, operated by Sure Scripts. Therefore, the prescription should reach the pharmacy within seconds.
42. Off to the right when I select a Pharmacy it is showing a percent, what does that mean?
That is showing the accuracy of communication with that pharmacy.
43. What do the stars for the pharmacies mean?
That is an indicator of percentage of successful communication for electronic prescribing for that pharmacy.
44. What pharmacy can I electronically prescribe to?
The Allscripts ePrescribe application has a retail pharmacy database within the application. If you do not find the pharmacy you are looking for you can fill out the can't find a pharmacy' form. This form is located on the bottom right hand corner of the application. We will make every effort to have the new pharmacy in the database as promptly as possible.
45. How do I add a Pharmacy to my practice's favorite list?
Each time a new pharmacy is searched for in the application you will be prompted with the following question 'This pharmacy is not yet part of this site's pharmacy favorite list. Would you like to add it?' At this point you will have two options 1.yes, add this to my favorites list, or 2. no, and decline the offer to have it added. Not only will you have added this pharmacy to your patient's pharmacy favorites but it will also be saved to the practice's favorites if you choose to do so.
46. How do I delete a Pharmacy from my favorites list?
In order to delete a pharmacy from your practice's favorite list you will have to have administrative rights to the application giving you access to the Settings tabs. After you click on the Settings tab, click on the Site Management link. Click the link 'Edit Pharmacy Favorites' next to the correct location. Check the box next to the pharmacy that you would like to have deleted, and click the button DELETE SELECTED. Once you have done this you will be brought back to the Site Management page where you will see the notation at the top 'The selected pharmacies were successfully deleted.'NOTE: That a practice's pharmacy favorites are location specific.
47. Are all pharmacies in the list?
Any pharmacy that is certified through Sure Scripts will be in the database. For new large retail chain they are on a 15 to 30 day schedule, so there may be as much as a 30 day delay before a new location is added.
48. What is the best way to search for a pharmacy?
The best results come from a simple search. Using just the zip code will show all pharmacies in that zip code. The less information you enter the better your search results will be.
49. For easy/efficiency of using the system is it easier to add the pharmacy first or the medication first?
It is easier to put in the pharmacy first, because it is then available for all prescriptions created. If the pharmacy has not been entered, when a prescription is created it prompts the user to enter in a pharmacy.
50. Are mail order pharmacies available in the system?
Yes, if you select the mail order radio button all the mail order pharmacies in the system will populate.
51. What does it mean when it says 'Fax' next to the pharmacy?
That indicates that the pharmacy will receive the prescription as a fax, it is still sent from the practice and the provider still gets credit for doing an electronic prescription.
52. How do I know if the prescription was sent successfully to the pharmacy?
You can check the status of the prescription sent by checking the 'Message Queue' under the 'Reports' tab.
53. Can I send scheduled medications electronically to pharmacies using ePrescribe?
Due to state and/or federal regulations, Schedule II, III, IV, and V drugs cannot be sent electronically from ePrescribe. They can only be printed.
54. I prescribe compounded medications and/or tapered drugs and they are not in the application, can I create them?
Yes, you can easily create a compounded medication or a tapered dose of a medication by using the 'Free Form Script' option.
55. Can I enter prescriptions into ePrescribe for another doctor's patients or just my own?
You can prescribe to any patient as long as you have the patient's first name, last name, date-of-birth, gender and zip code.
56. Can I only print prescriptions?
No, printing a prescription is not your only option. You will be able to electronically transmit your patients' prescriptions to any U.S. pharmacy connected to the Pharmacy Health Information Exchange, operated by SureScripts.
57. How do I add allergies or problems for patients?
To add an allergy or problem for a patient, click on 'edit' link to the right of active allergies or active problems at the top of the screen.
58. How do I edit patient information, allergies or problems?
To edit patient information, allergies or problems, click 'edit' at the top of the screen, next to the information you wish to change.
59. Will the pharmacy be notified via SureScripts after an EIE is processed and the status is 'Sent to Pharmacy'?
The physician or assistant will need to call the pharmacy to alert them of this error, by entering EIE in the application will not alert the pharmacy it will only be noted in the application.
60. Can I delete a prescription if I accidentally selected the wrong medication? How do I delete it?
For audit purposes, information is never truly deleted from ePrescribe. If you have selected the wrong medication, but have not yet completed the prescription, simply click 'Cancel.' If you have completed the prescription (Meaning clicked the Process Script Pad Button), click the 'Review History' tab, select the desired medication, then click 'Entered in Error [EIE].' If a prescription has been marked EIE and has been transmitted to the pharmacy or the printed script has been given to the patient, you must call the pharmacy and inform them of this. Marking a prescription EIE or D/C DOES NOT send this information to the pharmacy. You must inform (call) the pharmacy to make sure the prescription is not filled or dispensed to the patient.
61. Can a diagnosis be assigned to a prescription once the prescription is processed and sent to the pharmacy? Can the Review History screen be used to add a diagnosis after the status is set to 'Sent to Pharmacy'?
No, you can add a diagnosis by clicking the edit button at the top and adding it to the record.
62. Can a Patient Education sheet be printed in any other places other than the SIG build screen? For example, after the prescription has been sent to pharmacy
Only on the SIG screen.
63. Can the Review History be used to access an inactive prescription in order to send a new prescription? This will allow for less building because the SIG, quantity and pharmacy is already filled out.
No, but it would be saved under a Patient's history so the user will need to select he appropriate radio button to prescribe.
64. If a user has been assigned POB rights in their profile, will they be able to send Prescriptions to the Pharmacy?
Yes
65. Can an MA send prescriptions to the pharmacy without a physician's prior approval?
Yes, only if they have been set up as a POB.
66. What do I do for Sample Medication?
You would create the prescription in the system and in the free text field you can put the lot number and all of the sample information that needs to be tracked.
67. Will the process of Discontinuing a medication send notification to SureScripts or to an original Pharmacy?
No, if there was an error made and the prescription has been sent then they will need to call the pharmacy to alert them of said error.
68. Remember: Prior to processing the script pad, the remove link can be selected and the prescription will be completely taken off and not sent to the pharmacy.
If the prescription has been sent to the pharmacy and we mark the prescription as entered in error, does this contact the pharmacy?
69. What does the abbreviation 'EIE' mean?
'EIE' stands for entered in error. This option appears when editing active allergies or active problems. The information will remain in the system. Please note that when you select EIE to record the medication as entered in error, ePrescribe does NOT send a message to the pharmacy where the prescription was sent to. The prescriber will still need to contact the pharmacy to cancel the prescription.
70. In the Review History screen, why does the status of the prescription state Pending?
After a prescription has been printed, can the same prescription be printed again if the original print did not come through the printer properly? For example, the printer runs out of ink... Does the medication need to be discontinued or Completed and re-created in order to print another? The medication would need to be EIE so you will not receive a duplicate therapy warning, but there will be a need to generate another prescription.
71. Is a doctor's signature captured prior to sending any electronic prescriptions that are sent to pharmacy?
No signature is required, being that we have all of their credentials in the system.
72. When I hit the print button, does it go right to the printer?
No, the prescription will show up on the screen first to preview and then you will hit the Print button again to print the prescription.
73. How do I know when the page is finished loading?
It will say Done in the lower left-hand corner and the progression bar will disappear.
74. What does it mean when I get a serious error and get thrown off the system?
Simply log off and log back in. This may happen periodically if the system is overtaxed.
75. When/if this happens do I lose everything I have done?
You will not lose everything, but you will need to re-navigate back to where you were when the system threw you off.
76. My patient is used to walking out with a prescription in hand. What can I do to accommodate that while using electronic prescribing?
You can print the patient's med list. This is done from the Review History Screen, Print Active Meds.
77. What does the abbreviation 'DAW' mean?
DAW stands for dispense as written. You may select this option when you want the pharmacy to fill the prescription with the brand name that you have selected and not a generic form of the medication.
78. What do I do if there is an error in transmission?
You will get an Urgent Message, then click the Reconcile link to fix this issue.
79. What if the date I entered is not recognized?
Verify that the date is entered using the appropriate format (dd/mm/yyyy), it must have slashes or the system will not read it as a date.
80. As an Assistant, if a Provider is selected prior to selecting a patient from the patient list, the New Rx button is not enabled.
Correct. The proper flow is to select a patient, first. Then, select a provider and the New Rx button will be enabled.
81. Is there a way to store the medications that I prescribe most frequently?
Yes, ePrescribe will save the medications you have previously prescribed in a customized list. When selecting a medication, you will have the option to 'Search My History,' which will display a list of the medications that you have previously prescribed, along with the associated SIGs.
82. Can I delete patients from my ePrescribe account?
No, you cannot delete patients from your ePrescribe account due to regulatory requirements. You do have the ability to 'Inactivate' a patient which can be done from the patient demographic screen. This can be found by clicking the 'Edit' link next to the patient's name at the top in the patient header.
83. Once a provider processes a task as 'No', is there any documentation anywhere to the fact the task, itself, was originated or processed? Example: If a patient calls in asking if a previous requested medication was reviewed by the doctor and/or sent to the pharmacy. Any assistant answers the phone. Doctor had previously declined the medication prescription. How can the assistant see this action?
In review history with the Inactive radio selected, your denied refill request will show as Rejected status.
84. Where can I find refill requests sent to me from the pharmacies?
As soon you send five scripts electronically from ePrescribe, you will start receiving refill requests electronically from the pharmacies. They can be found on the Tasks tab within the application, and selecting the radio button 'My Tasks'.
85. How do I process a refill request?
To process a refill, simply click on the Tasks tab.
- Click No to refuse the refill request and select a denial reason
- Click One to approve the refill request without additional refills
- Click Yes to approve the original script
86. What would happen if two or more Assistants work on the exact same task at the same time? If one processed it to the pharmacy and the task is remaining in view on the other assistant's screen at the same time, and the second assistant tries to send it to pharmacy, what would happen? We sometimes have several assistants covering several of the same providers. This scenario plays out from time to time.
The second assistant will not be able to process this task, anything within the application happens in real-time, so once a task falls off the task list it will fall off of everyone's task list including the doctor's.
87. What reports can I run in ePrescribe?
There are several standard reports that can be generated in ePrescribe. Select the 'Reports' tab to choose from the following:
- Prescription History by Medication Report
- Patient Medication History
- Prescription Activity Detail
- Prescription Activity Detail (OAS)
- POB Originator
- Pharmacy Utilization Summary
- Pharmacy Refill Report
- Message Queue
88. What does the POB report do?
This report can be generated to list who is Prescribing on Behalf of the doctor.
89. Can providers be notified in their Tasks list of refill requests from pharmacy?
Yes, the tasks for the doctors are both pharmacy refills and tasks assigned by an assistant. Each provider needs to submit 5 prescriptions electronically and then they will start receiving refill requests through eprescribe.
90. Does ePrescribe alert me to possible drug interactions?
Yes, ePrescribe has several built-in drug utilization review (DUR) warnings. They include:
- Duplicate therapies
- Prior adverse reactions
- Drug interactions
- Dosage checks
Yes, ePrescribe allows you to customize DUR warnings. Select the 'Settings' tab, then select 'DUR Settings.' Keep in mind that this will not be specific to each provider as it is specific for the entire practice using the ePrescribe application.
92. Can more than one person work with the same Physician at one time?
Yes, for example if a physician has six assistants, all six assistants can have that doctor selected at one time. The system will not knock any of the assistants off if another is using the same physician.
93. How do I add additional users at my site to ePrescribe?
To add users, you must be designated as an Administrator. Select the 'Settings' tab, click 'Add User' and complete the designated fields.
94. How many users can I add to my account?
There is no limit to the number of users per account.
95. How do I edit user information?
To edit users, you must be designated as an Administrator. Select the 'Settings' tab, click 'Edit Users' and select the user to be changed, click 'Edit.' When you are finished, click 'Save Profile.'
96. When setting up users, what is the difference between Administrators and Users?
The security setting of 'Administrator' allows the user to add and edit users at their site, change the DUR settings, and edit the site information. A site can have more than one administrator. To assign someone with the administrator settings, simply check Administrator when adding or editing a user's profile. A 'User' setting will not display the 'Settings' tab.
97. How do I enter my signature in ePrescribe so that it prints on my prescriptions?
ePrescribe does not require a provider to enter a signature into the application. Prescriptions sent electronically do not require signatures. Printed prescriptions must be signed by hand.
98. What if I lock my account?
Your account will lock after three login attempts with an incorrect password. Only the designated administrator for your site can unlock your account. To do so, your account administrator can simply select the 'Settings' tab, select 'Edit Users', then select the user who has locked their account. Once the user profile is presented, uncheck the box next to unlock account and click save profile. If you forgot your password, see What if I forget my password?
99. What if I forget my password?
If you forgot your password, simply click on the 'forgot password' link and follow the instructions to obtain a new password. A designated site 'Administrator' can also reset users' passwords. Simply select the 'Settings' tab, select 'Edit Users', and then select the user who has forgotten their password. At the top of the screen, click 'Reset Password.' On the change password screen, the administrator can enter a new password, check 'user must change password at next login', and click 'change password' to reset the user's password. The administrator should give you the new password and let you know that there will be a prompt to select a desired password once you log into the application with the given password.
100. Will passwords expire after a certain amount of time?
Yes. If you have attempted three login attempts with your incorrect password, your account will be locked. Please note that resetting a password does not unlock the UserID. To unlock, see What if I lock my account? If you feel you must change your password due to a breach of security, notify your Practice Administrator.
101. Are User ID and Passwords case sensitive?
Yes.
102. Why do I see Care360 in ePrescribe?
ePrescribe users will be able to see how many lab results are pending and will be able to click through to the Care360 Physician Portal to order lab tests and view, flow, and graph laboratory results, as well as run analyses on their patient population.
103. What do I need to access Care360 from ePrescribe?
In order to utilize this enhanced application, you will need to confirm that your hardware device is set up to run the free Java and Adobe software applications that the Quest Diagnostics functionality requires. This is a simple interim step to take to ensure your experience with this product is seamless. To get information on how to download java on your hardware, click here. To download Adobe Reader, click here.
104. How does the Single Sign-On (SSO) work?
The first time that you access the Care360TM Physician Portal from your application, you are prompted to log in using an authorized User ID and Password. This log in process is necessary to establish the connection between your application and Care360 and is only required once. NOTE: If you are prompted for log in credentials after your first successful log in to Care360, please call support for assistance (your initial log in credentials will not work on subsequent attempts)
- Log in to your third-party application.
- Locate and click the link for Care360
- On the Care360 Login page, type your User ID and Password.
- Click Log In.
NOTE: When you are done with your Care360 session, click the Logout link at the top right of the page. Otherwise, after 30 minutes of inactivity, your session will end and you will be prompted to return to your application to start another session.
106. After using Care360 through ePrescribe, can I access Care360 from anywhere else?
You will only be able to log into Care 360 through ePrescribe. You will no longer be able to log into your Care 360 account from anywhere else.
107. What is the customer support number for Care360?
Please call (800) 697-9302, select option 1, and then option 4.
108. What if I am not a Care360 customer?
If you are not currently a Care360 customer and would like more information, please visit www.questdiagnostics.com/nepsi
109. Why do I need to enter in my NPI information?
We have been informed that Insurance and PBM's will require a provider's NPI during the Patient Eligibility Checking and Medication History Request process. The effective date for this is April 1, 2009. We request that you update your profile with your NPI information accordingly. Eligibility and Medication History requests that do not contain the provider's NPI will be rejected. NPI information is located in your profile under DEA/NPI tab.
110. How do I add a Pharmacy to my practice's favorite list?
Each time a new pharmacy is searched for in the application you will be prompted with the following question 'This pharmacy is not yet part of this site's pharmacy favorite list. Would you like to add it?' At this point you will have two options 1.yes, add this to my favorites list, or 2. no, and decline the offer to have it added. Not only will you have added this pharmacy to your patient's pharmacy favorites but it will also be saved to the practice's favorites if you choose to do so.
111. How do I delete a Pharmacy from my favorites list?
In order to delete a pharmacy from your practice's favorite list you will have to have administrative rights to the application giving you access to the Settings tabs. After you click on the Settings tab, click on the Site Management link. Click the link 'Edit Pharmacy Favorites' next to the correct location. Check the box next to the pharmacy that you would like to have deleted, and click the button DELETE SELECTED. Once you have done this you will be brought back to the Site Management page where you will see the notation at the top 'The selected pharmacies were successfully deleted.'
NOTE: That a practice's pharmacy favorites are location specific.
112. What are the different types of users in ePrescribe?
- Doctor or Physician û This user is considered a full provider, requiring a State License, NPI, may have a DEA and has full prescribing and tasking rights.
- Midlevel Without Supervision - This user is considered a mid level practitioner, require their own State license and NPI, may have a DEA license, and can prescribe medications according to protocol. The supervising provider information (Name, State License, and DEA) is NOT required to be included on the prescription.
- Midlevel with Supervision Required û This user is considered a mid level practitioner, require their own State license and NPI, may have a DEA license, and can prescribe medications according to protocol. The supervising provider information (Name, State License, NPI, and DEA (when required)) will be included on the prescription.
- Prescribe on Behalf of (No Review Required) - This type of user can create prescriptions on behalf of a selected provider, send the completed prescription to a pharmacy or print for signature. If a prescription is created that displays a DUR (Drug Utilization Review warning), the user will be required to select a reason for ignoring the warning but will be able to send the completed prescription to a pharmacy or print for signature. A record of the prescription, the DUR presented, and the reason for ignoring the DUR will be able to be reviewed by the selected provider. This user will also have the option of sending to the provider for the providers review. When prescribing they inherit the limitations of the selected provider. Tasking is available.
- Prescribe on Behalf of (Some Review Required) û This type of user can create prescriptions on behalf of a selected provider, send the completed prescription to a pharmacy or print for signature. If a prescription is created that displays a DUR (Drug Utilization Review warning), the prescription will be sent to the selected provider for review. When prescribing they inherit the limitations of the selected provider. Tasking is available.
- Prescribe on Behalf of (All Review Required) û This type of user can create prescriptions on behalf of a selected provider, and send the completed prescriptions to the provider for approval. When prescribing they inherit the limitations of the selected provider. No tasking available.
- Staff û This type of user can check patients in, add a new patient, and edit patient header information. No tasking available.
New features include:
- Automated Medicare Incentive Reporting
- Capability to ePrescribe directly from your iPhone or mobile device
- 1-Click access to best drug reference library on the market
- Ability to print up to 4 prescriptions at once on a single sheet of paper
- 1-Click convenience for printing prescriptions
- Dedicated toll free phone support
- 10 percent discount off training and practice management system interfaces
The service is offered at a low monthly rate of $20 per provider. A provider is someone authorized to write prescriptions. Therefore, if there are four physicians in your practice who write prescriptions and they all wish to use ePrescribe Deluxe, each will need to be registered in the system, and the monthly fee for the four users of the system will be $80.
115. How do I pay for my ePrescribe Deluxe subscription?
When you register for ePrescribe Deluxe you will be prompted to provide a credit card number, security code (on the back of the card), expiration date, and name of the cardÆs owner. This credit card will be automatically charged $20 per provider per month for as many provider accounts as are linked to it.
116. I currently use ePrescribe Basic. How do I upgrade to ePrescribe Deluxe?
Signing up for ePrescribe Deluxe is easy to do through your existing ePrescribe basic application... Simply click on the tools tab for more information, follow the prompts, and youÆll be using the new features in just a few minutes.
117. I have never used ePrescribe Basic. How do I gain access to ePrescribe Deluxe?
The process is fast and simple. You can register for ePrescribe Deluxe by visiting our website, https://eprescribe.allscripts.com/register. You will need your DEA license and state license number, your NPI number, as well as the expiration dates. You will be required to answer as series of questions to verify your identity and license information. Upon successful completion of the registration process, you will be asked to enter your practice location, as well as some additional prescriber information. At that point, you may register additional providers or clinical staff at your site, or authorize someone at the practice to continue the site registration for you. ePrescribe Deluxe is offered at a low monthly rate of $20 per provider.
118. How do I access ePrescribe Deluxe from my iPhone or other mobile device?
After purchasing ePrescribe Deluxe through your current ePrescribe Basic account, navigate to eprescribemobile.allscripts.com to access the application from any computer or phone browser.
If you are using an iPhone, visit the app store to access the free iPhone application and then configure it for use.
Please note, the mobile site can only be accessed by the provider subscribing to the ePrescribe Deluxe service. Although many people within your practice may have access to other Allscripts products, only providers can access the mobile application, as prescriptions will be sent from here and not all users have the authority to write prescriptions.
119. How does ePrescribe Deluxe automate MIPPA reporting?
ePrescribe Deluxe makes it easy for you to claim your MIPPA incentives. The system intuitively matches claim encounters with the corresponding electronic prescribing encounter data and delivers a recommended CMS Incentive G-Code for reporting. This automation eliminates guesswork for improved claims management processes and faster payments.
120. How does the ePrescribe Deluxe drug reference Library differ from the library of information I had access to with ePrescribe Basic?
ePrescribe Deluxe offers full access to the most comprehensive drug deference library on the market, Wolters Kluwer Facts & Comparisons. To access the library, click on the library tab at the top of the screen. Within the library, enter the information youÆd like to search into the open field. Once youÆve selected a drug, you may access the dosing calculator function, complete drug information, and printable patient education materials
121. How do I access the ePrescribe Deluxe drug reference Library?
To access the library, click on the library tab or select from the Choose medication screen. Within the library, enter the information youÆd like to search into the open field. Once youÆve selected a drug, you may access the dosing calculator function, complete drug information, and printable patient education materials.
122. How do I print a prescription for Schedule II, III, IV, and V drugs in ePrescribe Deluxe?
To print a prescription that can not be electronically submitted to a pharmacy or mail order service, select Print from the drop down Destination menu.
123. How do I print four prescriptions on one page with ePrescribe Deluxe?
To print as many as four prescriptions on a single sheet of paper, first complete the prescription forms, then click the 4Up radio button in the Setting tab under the site management link or from the prescription print review page. From here you will have the option to print one or four prescriptions. If the print preview is accurate, click the ôprintö button and the page will be sent to the default network printer.
124. I have a question about ePrescribe Deluxe that isnÆt answered here. How do I get more help?
Allscripts ePrescribe features product demonstration webinar sessions Tuesdays at 1:00pm and Thursdays at 6:00pm EST. These sessions last 20 minutes and do not require registration. Our team is happy to answer your questions.
For additional phone support, please click on the Contact Customer Support link at the top of this page to speak live to an Allscripts representative.